FAQ's- Dinex

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How fast the transaction/remittance can be collected by the beneficiary?: The transaction is available and ready to be collected within 30 minutes, except for the transactions that requires additional information.
How much is the minimum or maximum amount that I can send?: The minimum sending amount is $10.00 USD and the maximum sending amount will depends of the selected payout location.
Can I make changes to my transaction/remittance once is completed?: Yes, we accept modifications. Sender needs to be at the authorized agent location to request the modification.
My beneficiary is able to collect the transaction/remittance on any payout location of Dinex?: The transaction/remittance can be collected by the beneficiary at any payout location that was selected during the process of the transaction.
My beneficiary is a minor, he/she is able to collect the funds of the transaction/remittance?: The transactions/remittances can be collected by persons over 18 years of age and with a valid ID.

What are the Bill Payments services that can be paid through Dinex?: We have a variety of services that gives you the ease of making Bill Payments from the USA. Please visit the Bill Payment services option on this site to check the services.
Which countries accepts Bill Payments?: You can make Bill Payments to: Ecuador, El Salvador, Guatemala, Honduras, India, Mexico, Nicaragua, Panama, Philippines, Dominican Republic, etc.
If I made a mistake in the account, the service can be cancelled?: Yes, you can request a cancelation of the transaction within 24 hours, please note that the service provider has to provide a confirmation of the cancellation in order to proceed.
How soon the Bill Payments can be reflected?: Each service provider has their own time to process the Bill Payments. Please contact our customer service for more information 1(888) 993-4639.

I made a mistake with the number for the Mobile Top-ups, can I cancel the transaction?: You can request the cancellation at the agent location and it will be depends if the top-up has been used or no.
How much is the minimum and maximum amount for Mobile top-ups?: The amounts will depends of the Mobile service provider. For more information, please contact our Customer Service at 1(888) 993-4639.
How soon the Mobile top-ups can be reflected?: The Mobile Top-ups service is immediate, as long as the number provided exists.
I only have the mobile number but I don’t know the company, can I use your Mobile Top-ups?: Our system will try to detect the provider, however we recommend to have this information available.

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* For more information about our authorized agencies, please call our toll-free number 1 (888) 993-4639.

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Your family and loved ones can receive your money in minutes.